Innovation and Technology (DoIT)

The Department of Innovation and Technology drives innovation, modern technology practices, process improvement, and collaboration in order to create exceptional user experiences.  

Department Head

Gee Chow, CIO/Director


Mr. Chow has been a Chief Information Officer (CIO) and Information Technology Director for over fifteen (15) years with various local governments in South Florida. He has managed multiple technical teams in the public sector and provided enterprise business solutions and completed large-scale fiber optics network infrastructure projects.  Mr. Chow’s duties also included strategic planning in the development of master plans to include large-scale capital improvement projects for enterprise resource planning systems and public safety initiatives along with organizational cyber security posture enhancements and awareness.

Mr. Chow has a Master of Business Administration (MBA) degree and Master’s degree in Finance from Florida International University (FIU) and a Bachelor’s degree in Computer Sciene from the University of Florida (UF).  Additionally, Mr. Chow is a Certified Government Chief Information Officer (CGCIO) and has certifications in Lean Six Sigma and Information Technology Infrastructure Library (ITIL).


To accelerate The City’s digital transformation in order to improve services for our community.

To provide innovative IT solutions that will enable The City to deliver exceptional services for our residents, business owners, and visitors.

The Department of Innovation and Technology (DoIT) enables City operations through device and software support, connectivity, and server maintenance. Additionally, DoIT seeks to deliver the best possible user experience for residents and City employees. Teams focus on people, process, and data-driven decision making to enable exceptional digital services and a secure, resilient infrastructure. 

DoIT provides enterprise-wide technical services for all departments in The City and manages datacenter servers, storage, and backup systems as well as all networking components and telecommunications systems. The Department also supports the Emergency Response systems and manages the City’s Geographical Information System (GIS), Enterprise Financial Management software, and other department specific applications.  By taking a human-centered approach to digital transformation, DoIT ensures new technology is appropriately matched to constituent needs. Continuous improvement, ongoing learning, and collaboration are central themes as the Department strives to enable streamlined City operations and user-friendly civic services of the future.  

Stakeholders include all City departments, Elected Officials, residents, businesses, visitors, and all who visit the City’s website. 


The applications division is a team of inquisitive and passionate professionals committed to providing the best customer service possible. The division is responsible for the design, development, integration, delivery, and support of enterprise applications supporting the needs of the City in multiple areas, such as:  

  • Land Management
  • Public Safety
  • GIS
  • Digital Services
  • Financials and HR
  • Legislative


Supports the entire City of Miami organization (3000 employees, 42 departments in 85 different locations) in the following areas:

  • Desktop
  • Telecom
  • Systems and Network

Customer Service

This division is responsible for the delivery of information technology services to customers in a timely manner. Includes:

  • Help Desk: Resolve or assist in resolving issues reported to IT.
  • Inventory: Imaging of Computers/laptops/tablets, Kronos Clocks and manage the inventory of computer endpoints for the entire city (~2500 devices).
  • Inventory: Assist with quotations for computers, printers, Adobe licenses; management of Verizon accounts and hotspots, and more.
  • Training: Manage and coordinate all IT related training needs; creates training videos and materials.
  • Training: Facilitate Training for MS Office Applications (Word, Excel, PowerPoint, Teams, Microsoft 365).


Manages a Sustainable Security Program to reduce cyber risks, increase resilience to cyber attacks, and enable the organization to fulfill its mission.