Incidents Diary - record of key events that relate to a particular employee.

• Conversations about work assignments.

• Informal counseling or coaching sessions.

• "Good Work" kudos.

• Customer complaints and compliments.

• Disciplinary actions.

Cleary Identify the Event.

• Detail the who, what, when, where, and why.

What Should You Record?

• Positive Performance

• Performance Objectives

• Training

• Investigations

• Counseling

• Progressive Discipline