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Personnel Section
Management Information Section
The primary purpose of the Management Services
Division is to provide support and liaison
functions for all divisions of the Fire
Department and other City of Miami departments.
This Division also provides liaison functions
for agencies outside of the City including other
municipalities, Dade County, the State of
Florida, and the federal government. This
Division handles “people issues” and strives to
eliminate impediments to high performance
employees. This is accomplished by coordination
of grievance and/or administrative hearings,
efficient and appropriate recommendations for
discipline, assisting injured employees in their
efforts to regain full health, and enabling
access to employee assistance programs.
Additionally, this Division is responsible for
coordinating Information Technology initiatives
in the Department.
Personnel Section
Included in this section’s duties are
calculation of discipline, internal
investigation of employee misconduct, processing
of applicants and background investigation of
potential new firefighters, tracking of
grievance and administrative hearings, tracking
of customer service complaints, employment
verification, jury duty excusals, illness and
injury reporting, light and limited duty
tracking and assignments.
In addition to the above this section
administers well-being initiatives, such as
random substance abuse screening, oversight of
annual physical examinations, vaccines for flu
and hepatitis B. This section also leads the
department Critical Incident Stress Management
efforts, and connects employees to the Employee
Assistance Program for follow-up. Literally
thousands of applicants and employees have been
assisted through the above-mentioned processes
over the past year.
This section maintains an open line of
communication between Risk Management, the Miami
Police Department, City Medical, the Law
Department, and Labor Relations. Finally, the
division serves as the Fire Chief’s
representative at Civil Service and Pension
Board meetings.
Significant accomplishments in this area include
coordination and training of the Department’s
Critical Incident Stress Management Team, and
processing of over 3000 firefighter applicants
thru background checks.
Management Information Section
This section has the responsibility of being the
coordination point for major Information
Technology initiatives in the Department. One
long-term goal is the creation of an Executive
Information System, which will place pertinent
Fire Department information such as call volume,
calls per station, calls per shift and so forth,
on the desktop of every Fire Department
computer, with a view towards publishing such
data on the Internet.
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